General Conditions for Maintenance and Repair

All invoices are payable in cash, net and without discount, at our registered office, no later than at the moment of delivery or completion of the work.

If payment is not made by the due date, default interest of 1.5 % per month accrues by operation of law until payment in full. In addition, the invoice amount is automatically increased by 15 %, with a minimum of €75, by way of fixed contractual compensation.

The debtor is placed in default by operation of law, without notice, by the mere expiry of the due date, in application of article 1139 of the Civil Code.

Failure to pay within the agreed term entitles us — at our option — to send one or more reminders through a lawyer or judicial officer. Pursuant to article 5 of the Belgian Act of 20 December 2002 on the amicable recovery of consumer debts (as amended by the Economic Recovery Act of 27 March 2009 — title 3, chapter 4) and under this article, these costs are borne by the defaulting customer. They include reminder costs, the costs of necessary investigations and information, collection charges in accordance with the tariff set by the Royal Decree of 30 November 1976, and postage costs.

If an invoice remains in whole or in part unpaid by the due date, all granted payment terms lapse and we are entitled to suspend further deliveries until the amount due — including interest and increase clause — has been paid in full.

We have a right of retention over vehicles brought into our premises until full payment of the invoices in principal, interest, costs and damages owed in connection with those vehicles.

If the customer terminates a sales or repair agreement, or for a cause attributable to the customer, fixed contractual compensation is due equal to 15 % of the sale or repair price, with a minimum of €75.

All complaints regarding deliveries or work must, on pain of forfeiture, be notified to us by registered letter within 8 days of the invoice date. After this period, the invoice is deemed accepted without reservation.

Work performed by the garage carries a warranty against hidden defects that must be expressly agreed. In the absence of an express agreement, a warranty against hidden defects applies, limited to two months.

In the event of a dispute, only the courts of the judicial district where the garage's registered office is located have jurisdiction. The garage nevertheless reserves the right to bring a claim before the court with territorial jurisdiction over the customer's place of residence.

The estimated duration of repairs or the estimated delivery date are indicated as guidance only and may not be considered binding. Any delay does not give the customer the right to cancel the order or to claim any compensation.

If the customer asks us to collect a vehicle for repair or maintenance, or to deliver it back, this is done exclusively under the customer's responsibility. In the event of an accident, we are deemed to act on the customer's instructions and on the customer's behalf.

Deliveries and possession are always deemed to take place at the garage's premises. All risks are borne by the customer from delivery onwards.

Goods sold remain the property of the seller until full payment of the invoice and any interest and damages due. Notwithstanding the retention of title, risk passes to the buyer from the moment of delivery.

The customer releases the garage from any liability for the loss, theft or damage of loose items left in the vehicle, as well as for vehicles parked by the customer or at the customer's request on our parking lot or in the garage's premises.

The customer's oral or written repair order is not strictly limited to the work mentioned. The garage may carry out and invoice the customer for additional work whose necessity becomes apparent during the execution of the ordered work, without prior consent from the customer being required.

Without prior notice, the customer owes a fixed storage compensation of €15 per day, to be increased by the applicable VAT rate, if the vehicle is not collected within three days after completion of the work.

The personal data mentioned on this document is — unless you object — included in our database. It is intended for internal use within our company and may be used to inform you of our promotions.

Processing is carried out in accordance with Regulation (EU) 2016/679 (GDPR). You have the right of access, rectification and erasure. For more information, please refer to our Privacy Statement.